SAIECO Shipping & Delivery Policy
At SAIECO, we are committed to providing our customers with a fast, reliable and convenient delivery service. We understand the importance of receiving your order on time and in perfect condition, whether your order is being delivered within Qatar or internationally.
The following Shipping and Delivery Policy explains our order processing times, delivery methods, shipping charges, estimated delivery periods, tracking procedures, customs responsibilities and how to contact us if you experience a delivery problem.
1. Shipment Processing Time
Orders placed through saiecoperfume.com are normally prepared and dispatched as quickly as possible.
For orders within Qatar, same-day delivery is available. During periods of high order volume or other exceptional circumstances, order processing may take up to 24 hours on working days.
Orders placed outside normal processing periods, during public holidays or during periods of unusually high demand may require additional processing time.
If there is a significant delay in processing or dispatching your order, SAIECO will make reasonable efforts to contact you using the telephone number or email address provided when the order was placed.
2. Domestic Shipping Policy – Qatar
SAIECO provides delivery throughout Qatar using our own delivery fleet.
We are committed to making the delivery process as quick and convenient as possible and to ensuring that products arrive safely and in good condition.
Same-Day Delivery
Same-day delivery is available within Qatar.
Customers may also request delivery on a preferred date according to their requirements. Requested delivery dates are subject to availability, order processing and successful confirmation of the order.
Our delivery team may contact the customer using the telephone number provided with the order to coordinate the delivery time or location when necessary.
Qatar Delivery Charge
The standard delivery charge within Qatar is:
QAR 20 per order
The applicable delivery charge will be displayed to the customer during checkout before the order is confirmed.
3. Customer Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
This includes, where applicable:
- Customer’s full name
- Valid Qatar telephone number
- Delivery area
- Street or building information
- Apartment, villa or office number
- Any additional information required to locate the delivery address
Customers should check their delivery details carefully before confirming an order.
Incorrect, incomplete or inaccurate delivery information may result in a delay.
If our delivery team is unable to locate or contact the customer, we may contact the customer to arrange another suitable delivery time.
4. Delivery Delays Within Qatar
SAIECO makes every reasonable effort to complete deliveries according to the agreed or requested delivery schedule.
However, delays may occasionally occur due to circumstances such as unusually high order volumes, incorrect delivery information, inability to contact the customer, public holidays, traffic conditions or other circumstances outside our reasonable control.
If there is a significant delay with your order, we will make reasonable efforts to contact you by telephone or email.
For delivery enquiries, please call:
+974 44775869
For complaints or problems relating to an order, please contact:
Complaints and Order Support: +974 50029293
Please have your order number ready when contacting us so that we can assist you more quickly.
5. International Shipping Policy
SAIECO is pleased to offer international shipping to selected countries and destinations.
International shipping charges depend on the destination and other applicable shipping factors. Where supported by our online checkout, the shipping charge will be calculated and displayed before payment and order confirmation.
International shipments are handled through our shipping partner:
Aramex Express Courier
International delivery times are estimates and may vary depending on the destination, customs procedures, courier operations, public holidays and circumstances outside SAIECO’s reasonable control.
6. GCC Shipping
For orders shipped to GCC destinations, the estimated delivery period is:
5–7 business days
The delivery period begins after the order has been processed and dispatched.
Delivery may take longer if the shipment is delayed by customs procedures, local courier operations or circumstances outside our control.
7. International Shipping
For international destinations outside the GCC, the estimated delivery period is:
7–10 business days
These delivery times are estimates and are not guaranteed because international shipments may be affected by customs clearance, import procedures and the destination country’s local delivery network.
8. Shipment Confirmation
Once an eligible order has been dispatched, the customer will receive a shipment confirmation email.
For shipments where tracking is available, the confirmation will contain the shipment’s tracking number.
Please ensure that the email address provided during checkout is correct so that you can receive order and shipment notifications.
9. Order Tracking
Tracking information may take up to 24 hours after shipment to become active.
International shipments sent through Aramex can be tracked using the tracking number provided in the shipment confirmation through the Aramex website.
If your tracking number is not working after 24 hours or you require assistance locating your shipment, please contact SAIECO.
10. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, tariffs, clearance charges or other fees imposed by the destination country’s authorities.
Unless specifically stated otherwise during checkout, these additional charges are not included in SAIECO’s product prices or shipping charges.
Any applicable customs duties, import taxes, tariffs or similar charges upon arrival are the responsibility of the customer.
SAIECO does not control the amount charged by foreign customs authorities.
Customs clearance procedures may also cause delays to international shipments. Such delays are outside SAIECO’s direct control.
11. Receiving Your Order
Customers are encouraged to ensure that they or an authorised person are available to receive the order at the delivery location.
When you receive your order, please check that the package and products correspond with your order.
If you believe that you have received an incorrect product, defective product or there is another problem with your order, please contact our Complaints and Order Support team as soon as possible.
Complaints and Order Support: +974 50029293
Please keep your order number available when contacting us.
12. Delivery Enquiries and Customer Support
For general shipping and delivery enquiries:
Delivery Enquiries: +974 44775869
Email: info@saiecoperfume.com
For complaints, delivery problems, payment problems or other issues relating to an order:
Complaints and Order Support: +974 50029293
Please have your order number ready so that our team can locate your order and assist you.
13. Company Information
Legal Name: SAIECO
Commercial Registration (CR) Number: 311
Commercial License Number: 79613
Main Branch: Wathnan Mall, Muaither, Doha, State of Qatar
Registered Address:
SAIECO, Zone 1, Street 880, Building No. 20, Souq Waqif, Doha, State of Qatar.
Showrooms:
Souq Waqif
Doha, State of Qatar
Wathnan Mall
Muaither, Doha, State of Qatar